The Ordering Process

Placing an Order
Ordering online is fast, easy and secure:

1. Select a product to personalize.
2. Upload your logo or experiment with different fonts, ink colors, and design placements.
3. Instantly view your changes in our online design tool.
4. Change your personalization until you're satisfied.
5. Preview your final design, approve it and add the item to your shopping cart.
6. Check out.

Once your order is complete, you will see a printable order confirmation and we will automatically send a copy to your email address.

If you need assistance, call us at 1-866-364-5930. Our dedicated staff of Promotional Products Experts are available to assist you every step of the way.

Artwork

What kind of artwork can I upload?
You can upload many file types for use in our online design tool. For details, read our Art Requirements.

• Best File Formats: Usable Vector Files
  • Adobe Illustrator (.ai) files or .eps files with all fonts converted to outlines.
    Note: Changing the file name extension to .ai or .eps does not change the file type.
  • Vector PDFs
    
• Acceptable File Formats: High-Resolution Raster Files
  Raster files should be the same size or larger than the intended imprint area on your product. Images should be at least 1200 pixels in width or height, but some larger products may require a higher pixel count to achieve an optimal print.
  • .eps or .tiff format at 300dpi resolution
  • .jpg, .tiff, or .png files that are high resolution (300dpi or more)

Do you keep my art on file?
Yes! We keep your artwork within My Account, under the My Images tab. It's easy to access: just log in when you come back and all your uploaded images are there to use on any product in our assortment.

Where do I send my artwork?
No need to send your artwork. You can upload your artwork directly onto the product via our easy-to-use online design tool, so you know exactly what your personalized promotional product will look like.

Can I specify a PMS color for my imprint?
Yes! Keep in mind, however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn't possible. Your Customer Care Representative can help you find the right color to match.

What is multi-spot color?
Spot color is a printing process that requires separate screens for each color. As each additional color adds screen and ink costs, it's only recommended for designs with a few colors, where color accuracy is absolutely critical.

Can I order multi-spot color imprints?
Some of our product catalog is available in multi-spot color - this special order option is noted on those items. Additional one-time setup fees per color apply, to cover the additional screens necessary to print more than the default one color. Remember, when you place an exact reorder (same product, same design), you do not have to pay the setup fees again! Additional ink run charges per piece also apply. Due to the complexity of multi-spot color orders, a promotional products expert must place your order for you. Call 1-866-364-5930 to place your multi-spot color order today!

Customization Policy
We reserve the right to refuse to print or produce any customized features on products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

Shipping & Delivery

How fast will I get my order?
Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you've approved your artwork. Orders with more complex color or design imprints may take longer than the production time listed on the site. The number of days for delivery depends on the shipping method you choose and your location (identified by your zip code). As part of the online order process, we show you the shipping charges for available shipping methods, such as: ground, 2-day and next day shipment. If you need an item faster than the production time shown or if you have any questions, contact us at 1-866-364-5930.

Can I get my products faster?
Rush production is available on certain products. Rush production applies to production time only and does not include art/order review time. The delivery option you choose will also affect how quickly you receive your order. Please call 1-866-364-5930 to speak with a representative for more information about which products are available for rush production and any additional restrictions on order quantity or imprint colors.

Can I split my order and ship to multiple locations?
Absolutely! As you are checking out, you will have the opportunity to choose different shipping locations and/or shipping methods for each product. Each selection has estimated delivery dates associated.

Can I ship internationally?
At this time, we only ship within the United States.

Payment

What type of payments do you accept?
We accept PayPal, PayPal Credit, Visa, MasterCard, Discover and American Express. We utilize the Norton Secure Site service, one of the most recognized symbols of trust on the Web. Your credit card will be authorized at the order confirmation stage of the online ordering process.

When do you charge my credit card? Do you require pre-payment?
We authorize your card once your order is placed. Once your order is produced and in ship status, we will collect the funds.

Is my credit card information safe?
Yes. We use a Secure Socket Layer (SSL) connection on the pages where you record personal and payment information. Look for the "lock" symbol on your browser to indicate a secure connection.

Privacy
We recognize your concern about privacy and security on the internet. We want you to be able to place your order with us worry-free. View our full Site Security policy.

General Ordering Information

What if I receive more or less than I ordered?
Many companies in our industry charge customers for any "overruns" – we do not. We charge you only for what you ordered. In the unlikely event we ship fewer items than ordered, you will be credited the difference. You should only be charged for what you received.

Can I cancel or change my order?
All online orders are submitted to production immediately to provide the timeliest service possible. Therefore, orders cannot be canceled or changed after they are submitted. Please call 1-866-364-5930 and speak with a representative for further assistance.

What are setup fees?
Some of the items we offer have "setup fees" (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Remember, when you place an exact reorder for the same item, you do not have to pay the setup fee again!

If I reorder an item will I pay setup fees again?
No. If you place an exact reorder (same product, same design), you do not pay a setup fee again.

Will I see a proof before my order goes into production?
You will always see the online preview before an order is placed. If you are placing a large order, contact our Customer Care team and they can provide more detail.

Do you charge sales tax?
Yes, state and local sales tax is applied to orders placed online or by phone.
If you are tax exempt, your order must be placed directly with a member of our Promotional Products Team by calling 1-866-364-5930. You will be asked to email your tax-exempt certificate to service@bjscustomproducts.com.

Can I order in quantities smaller or larger than those shown?
Minimum quantities are shown for every product, although we encourage you to call or chat with one of our Customer Care representatives if you need more items than listed. If you need to order more than the quantities listed, please call 1-866-364-5930 as additional discounts are available. Remember, you can use the quantity selector to order exactly how many items you need!

Use of Trademarks
If we use artwork you have supplied to imprint your product, you are warranting that you have the unrestricted right and authority to use and distribute that artwork. Review our Terms of Service policy for more details.

Returns
If you have received your order and it is damaged or defective in any way, please let us know by calling us at 1-866-364-5930 and we will replace it immediately. If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge. We believe in our products and back them up with our 100% Satisfaction Guarantee. For additional return information, please review our Return Policy.

Cancellation Policy
All online orders are submitted to production immediately to provide the timeliest service possible. Therefore, orders cannot be canceled after they are submitted. Please call 1-866-364-5930 and speak with a representative for further assistance.

100% Satisfaction Guarantee
Your 100% satisfaction is our top priority. If your products have a defect or the imprint is not the design you approved, please contact our Promotional Products Experts within 30 days at 1-866-364-5930. We will either rerun your order or refund your purchase. Review our Return Policy for additional information.

What if I'm unhappy with my order?
If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge or refund your purchase price. We believe in our products and back them up with our 100% Satisfaction Guarantee.

Notes about the products on our site
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. All prices and product information are subject to change without notice.